Accessibility Statement
Our commitment to making our services accessible to everyone
Credys Financial Services is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities.
Accessibility Features
Visual Accessibility
- High contrast colour schemes
- Resizable text up to 200% without loss of functionality
- Alternative text for all meaningful images
- Clear visual focus indicators
Keyboard Navigation
- All functionality available via keyboard
- Logical tab order throughout pages
- Skip navigation links
- No keyboard traps
Audio & Video
- No auto-playing audio or video
- Captions available for video content
- Transcripts provided where applicable
- Audio descriptions for complex visuals
Screen Reader Support
- Semantic HTML structure
- ARIA landmarks and labels
- Form labels and error messages
- Compatible with major screen readers
Known Limitations
While we strive for full accessibility, some areas may have limitations:
- •Some PDF documents may not be fully accessible - contact us for alternative formats
- •Third-party content (maps, videos) may have varying accessibility levels
- •Some older content is being updated to meet current standards
Feedback & Contact
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:
Email: accessibility@credys.co.uk
Phone: 0207 8719 666
Address: The Monument, 51 Eastcheap, London, EC3M 1DT
We aim to respond to accessibility feedback within 5 business days.
Assistive Technology
Our website is designed to work with:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Browser accessibility extensions
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you are not satisfied with our response to your complaint, you can contact the Equality Advisory Support Service (EASS).
Visit EASS Website →