Privacy Policy

We collect personal information that you provide directly to us, including: • Name, address, and contact details • Date of birth and National Insurance number • Employment and income information • Financial information (bank statements, credit history) • Property details for mortgage applications • Identification documents (passport, driving licence)

Your personal data is used to: • Process mortgage and insurance applications • Provide financial advice tailored to your circumstances • Communicate with lenders on your behalf • Comply with regulatory and legal obligations • Improve our services and customer experience • Send you relevant marketing communications (with your consent)

We implement appropriate technical and organisational measures to protect your personal data, including: • Encrypted data transmission (SSL/TLS) • Secure server infrastructure • Access controls and authentication • Regular security assessments • Staff training on data protection

Under UK GDPR, you have the right to: • Access your personal data • Rectify inaccurate information • Request erasure of your data • Restrict or object to processing • Data portability • Withdraw consent at any time • Lodge a complaint with the ICO

We retain your personal data for as long as necessary to: • Provide our services to you • Comply with legal obligations (typically 6 years for financial records) • Resolve disputes and enforce agreements After this period, data is securely deleted or anonymised.

For any privacy-related queries or to exercise your rights, contact our Data Protection Officer: Email: privacy@credys.co.uk Phone: 0207 8719 666 Address: The Monument, 51 Eastcheap, London, EC3M 1DT